Refund policy
Updated 23 October 2026
Right of withdrawal
Products bought from the online store have a 14-day right of withdrawal. The period starts on the day you receive the product. If an order is delivered in several parts, it starts when you receive the last part. The right of withdrawal applies to online orders placed by consumers.
How to return a product
- Notify us of the withdrawal within 14 days. You can request a return in your customer account or email ridemoreworkless@gmail.com. Include the order number and the products you are returning. You can also use the withdrawal form below.
- Pack the product carefully, preferably in its original packaging, and include the order number.
- Send the product no later than 14 days after your notice to Ride More, Konalantie 9, 00370 Helsinki, Finland, or bring it to our store.
Return costs
You pay the cost of returning the product. If the product is faulty or we sent the wrong product, we pay for the return.
A bike cannot be returned as a normal parcel. You can bring the bike to our store at no cost or return it as freight, which costs an estimated maximum of €159.90.
Condition of the product
You may examine the product as you would in a store. You are liable for any reduction in value caused by handling it beyond what is needed to establish its nature, characteristics and functioning. For example, do not fit parts to a bike or ride a bike outdoors, and leave labels and protective films in place.
Refunds
We refund your payment within 14 days of your withdrawal notice using the payment method you used. The refund includes the original shipping cost for the cheapest standard delivery method. We may withhold the refund until we have received the product or you have shown that you have sent it back.
Exceptions
There is no right of withdrawal for products made or modified to the customer's individual specifications, such as bikes built or modified to order. Nor is there a right of withdrawal for sealed products that are not suitable for return for health or hygiene reasons once the seal has been broken.
Outlet and clearance products
Outlet and clearance products have no voluntary exchange or return right. Outlet and clearance products bought from the online store are still covered by the statutory 14-day right of withdrawal and our liability for defects. Please check the size, model and compatibility before ordering.
Exchanging a size or model
If you want the product in a different size or colour, return the original product as instructed above and place a new order.
Faulty products
Complaints about faulty products are handled as described in section 7 of the terms of service.
Withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: Tarea Oy (Ride More), Konalantie 9, 00370 Helsinki, Finland, ridemoreworkless@gmail.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Order number:
Ordered on (date) / received on (date):
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):
Date: